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Heola.fr (hereinafter "the Web site") is the property of Manufacture du Marronnier (hereinafter "MANUFACTURE DU MARRONNIER" or "we"), a €1000 share capital limited company, having its head office at 2, place du Marronnier, 85600 Montaigu-Vendée, France, registered in the Companies Register (RCS) for La Roche sur Yon under number 913 577 979. Intercommunity VAT number FR16913577979. These general terms of sales apply to all orders on the Web site. These terms are subject to modification and updates; accordingly, the terms applicable to products orders by customers are those applicable on the date of the order on the Web Site.
Host: INFOMANIAK NETWORK SA
26, Avenue de la Praille – 1227 Carouge / Genève – SUISSE
Tél. : +41 22 820 35 44
Fax : +41 22 301 67 69
Email : contact@infomaniak.ch
Site internet : www.infomaniak.ch
I The customer
To be a Customer of the Web site you must be a consumer, of legal age and with full legal capacity or to be authorized by your parents to order on the Web site. The personal information you give to MANUFACTURE DU MARRONNIER Company when opening your customer account or upon any order you may place must be complete, accurate and up to date. MANUFACTURE DU MARRONNIER Company would not be responsible for undelivered product should the data prove incorrect. MANUFACTURE DU MARRONNIER Company reserves the right to cancel any order should the IP address of the customer be located in a country different from the billing and/or the delivery address.
II The Products
The products offered for sale are those featured on the Web site. MANUFACTURE DU MARRONNIER Company makes every effort to accurately present and describe the products to inform the Customer at best. It is, however, possible that the Web site may contain minor errors, which you recognize and accept. In the event of any non-compliance of the product delivered with its description on the Web Site, MANUFACTURE DU MARRONNIER Company agrees to remedy such non-compliance by either exchange or pay back (totally or partly) the invoiced product.
III Ordering Products
The acceptance of orders placed on the Web Site is subject to compliance with the procedure set up by MANUFACTURE DU MARRONNIER Company. This takes the form of a series of succeeding screen pages indicating the steps to be taken by customers to validate their order. You will have the possibility, before final validation of your order, to verify your order details and the total price, and to correct any possible errors, before confirming it and expressing your acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.
MANUFACTURE DU MARRONNIER Company is entitled to refuse any order made by a customer with whom a dispute exists in connection with the payment of a former order as well as any order that is not compliant with these general terms of sale.
In such cases, MANUFACTURE DU MARRONNIER Company will inform the customer by e-mail. Unless the customer contacts us to correct the error or the non-compliance with these general terms of sale, we reserve the right not to process the order.
Once you have validated your order, MANUFACTURE DU MARRONNIER Company will promptly confirm receipt by sending you an e-mail to the address provided to us. In that aim, you formally accept the use of e-mail by MANUFACTURE DU MARRONNIER Company to confirm the content of your order. This confirmation e-mail will include all of the information provided by you, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. For each product, you will also receive, upon delivery, written confirmation of the price paid and of the shipping fees applicable to you.
IV Price and Terms of Payment
1. Choice of price
The prices displayed on the Web site are in Euros, VAT included, shipping excluded. The total price of the order (taxes and shipping fees included) is mentioned in the cart.
For the overseas departments, Switzerland and all other countries outside the European Union, the sale prices displayed are deemed to be tax-free and therefore cannot be subject to a VAT deduction. The customer acknowledges that he is considered the official importer and that he may, depending on the country or overseas department of delivery chosen at the time of the order, have to pay customs duties and/or import according to the legislation in force in the said country or overseas department.
MANUFACTURE DU MARRONNIER Company reserves the right to modify the prices at all times but the prices invoiced to customers are those applicable on the date of the order, subject to stock.
2. Terms of payment
To pay your order, you may use:
- A credit card: the Customer has access to a dedicated space made available by Stripe, which ensures the security and recording of the payment order. To this effect, the Customer expressively authorized MANUFACTURE DU MARRONNIER Company to debit its account accordingly to the amount of the ordered products.
3. Data registered and saved by MANUFACTURE DU MARRONNIER Company act as a proof of order and of all transactions done. Data registered by the payment system act as a proof of the financial transactions.
V – Delivery
MANUFACTURE DU MARRONNIER Company will make delivery to the address you give in your order, it being specified that this must be your place of residence or that of any other individual of your choice residing in Metropolitan France or in the following countries: Germany, Austria, Belgium, Canada, China, Spain, Finland, Greece, Italy, Japan, Luxembourg, Netherlands, Poland, Czech Republic, United Kingdom, Eire, Sweden, Switzerland, Denmark, USA, Hong Kong, Norway, Australia, Singapore, New Zealand, South Korea, Israel. (Deliveries will not be made to hotels or PO boxes).
In the territories listed above outside the European Union, it is recalled that delivery may be delayed for so long as customs formalities and duties have not been carried out or paid by you, and you agree to this.
To ensure the lead times can be met, you should check that you have provided complete and accurate information concerning the delivery address (such as, inter alia, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments.
Mentioned lead times are indicative of the average time to process order and to delivery it. MANUFACTURE DU MARRONNIER Company would not be held responsible for a delayed delivery due to external causes.
In case of damaged delivery (already opened, missing product...), the Customer is due to notify the transport service and MANUFACTURE DU MARRONNIER Company, by any means, its refusal of the product within 3 days following the delivery.
The preparation and shipping of your order is made by our logistics agent VBV International.
VI –Right of Cancellation
Customers have a right of cancellation, without having to indicate the reasons for such cancellation, within a cooling-off period of 14 clear days from receipt of the products ordered.
Customers are responsible for the cost and the safe return (original packing, products are not to be worn nor washed) accompanied by the order number to the following address:
VBV International (prestataire Heola)
16 rue des Marchetons - Parc d'activité des Marches de Bretagne
85600 Montaigu-Vendée - France
MANUFACTURE DU MARRONNIER Company will refund the Customer the possible money already paid, excluded shipment fees, and under the conditions described in the following paragraph (VII).
VII – Policy of Refund
MANUFACTURE DU MARRONNIER Company will refund the returned products under the circumstances described in paragraphs II and VI, no later than 30 days following receipt by MANUFACTURE DU MARRONNIER Company of the returned products. Refund will be done similarly to the term of payment chosen by the Customer when he ordered the products or by a purchase voucher.
VIII - Warranties
Every order is submitted to the Customer's acceptance of the terms & conditions of use, which are subject to the French law. In case of litigation, the French Courts shall have the exclusive jurisdiction to resolve it. In case of problem or complaint, the Customer may address to the Customer Service department to find a mutual agreement.
IX – Use of your information
MANUFACTURE DU MARRONNIER Company collects personal data on the Web site that is required for processing orders. Such data may be communicated, in whole or in part, to our service providers involved in fulfilling the order.
Customers are informed that such personal data is also collected by bodies in charge of analyzing orders and fighting against credit card fraud.
In accordance with Act no. 78-17 of January 6, 1978 on automated data processing, files and civil liberties, you have a right to access, modify, correct, oppose and delete personal data concerning you.